Centralized Sales Representative

2 weeks ago


Littleton, Colorado, United States UDR Inc Full time
Job Overview

UDR, Inc. is seeking a highly motivated and customer-centric Sales Specialist to join our Centralized Sales Team at our corporate office in Highlands Ranch, CO. As a Sales Specialist, you will be responsible for building relationships with key stakeholders in property operations and driving business-to-consumer outbound lead follow-up to prospective renters.

Key Responsibilities:

  • Complete outbound new lead follow-up to prospective renters via text, email, and phone, with a focus on engaging prospects in leasing conversations at assigned UDR communities.
  • Inform prospects about the apartment communities' selling features and match prospective renters to apartment homes that meet their specifications, while overcoming objections, cross-selling, and upselling floor plans and/or communities whenever possible.
  • Set appointments for prospects to tour communities and work successfully in an autonomous capacity, adhering to strict weekly/monthly sales metrics.
  • Balance a high volume of new lead outreach alongside ongoing conversations with new/existing prospects, employing meticulous detail orientation and effectively working within a Lead Management System to document all prospect interactions.
  • Follow lead management best practices at all supported properties and ensure follow-through on engaged prospects until considered 'Lost.'
  • Work closely with the marketing team to create new follow-up automations to enhance the sales process and collaborate with on-site property sales teams to lease apartments, utilizing online leasing to secure applications from prospects via the website.
  • Assist in the screening/lease creation/signing process on all new applications, adhering to Fair Housing and UDR regulations, and update supported properties' selling documents on a biyearly basis.
  • Establish rapport with on-site sales associates at assigned properties across a diverse asset-quality and geographic region, facilitating a culture of cross-collaboration between the corporate Centralized Sales team and the on-site property sales teams.
  • Provide exemplary customer service to both prospective renters and on-site sales teams, balancing the needs of internal and external customers.
  • Identify strategic opportunities for department growth and innovation and perform other duties as assigned or as necessary.

Requirements:

  • Bachelor's Degree or equivalent combination of education and experience required.
  • Minimum of two years' experience with demonstrated Sales experience is required.
  • Customer relationship development experience is required.
  • On-site Property Management experience is a plus.

Benefits:

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match

Pay Range:

$21.93/hr. (minimum) - $24.03/hr. (maximum), depends on experience

Performance Spiffs:

Eligible for monthly performance spiffs, based on various metric-related factors, adding to total compensation potential



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