Centralized Application

UDR, Inc. is now hiring a Centralized Application & Lease Specialist to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: Responsible to administer application review, approval, denial, verification of lease term and rentable items, lease generation and collection of signatures for the move-in process. Incumbent will successfully partner with onsite community management for cross collaboration to ensure future residents have a positive approval and lease signing experience.

SUPERVISION RECEIVED: Reports directly to Team Lead - Centralized Application & Lease

SUPERVISION EXERCISED: N/A

ESSENTIAL FUNCTIONS:

1. Administer full cycle application review, approval/denial, income verification (if applicable) lease generation and collection of the applications within a designated region or area. Verify application qualifications. Ensure accuracy of lease information and collect signatures within required timeline.
2. Adhere to UDR legal and audit requirements, federal, state, and local fair housing regulations regarding the application process, lease creation, collection of all resident documents and unit vacant days.
3. Responsible for finalizing customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy.
4. Verification of Government issued photo IDs, parking/vehicles, pets, and other rentable items prior to generating the lease.
5. Adjust resident ledgers, apply concessions in accordance with applicable specials, and collaborate with Business Managers to ensure ledger adjustment accuracy.
6. Notify the future resident of receipt/approval of the application, prepare resident move-in paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.) and pays applicable deposits. Prepare new residents file according to company requirements.
7. Provide superior customer service to internal and external customers to ensure the experience is effortless and seamless.
8. Thoroughly complete and enter application information into Sugar CRM. Maintain meticulous notes in Sugar CRM, Onesite, email and Textline.
9. Establish rapport and collaborate with the Centralized Sales as well as the onsite community management staff to create smooth transition during the online application, approval, lease signing, and hand off process.
10. Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) and Rhino after move in.
11. Assist CALS teammates on applications and follow-up.
12. Answer customer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
13. Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Department Manager.
14. Work closely with CRM Team to ensure an increase in NPS and customer survey ratings as it pertains to the application and move-in process.
15. Partner with internal UDR teams and departments to improve access to data, automations, reporting and technology that drives department support and decision-making.
16. Identify strategic opportunities for department growth and innovation.
17. Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS:

• Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures.
• Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of basic accounting/bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Demonstrated knowledge of demographics surrounding assigned community.
• Must be detail orientated. Possess high degree of time management skills. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates.
• Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word, and Excel).
• Must demonstrate excellent interpersonal skills; problem solving skills; and decision making skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Weekend work and/or split schedule. Occasional travel to UDR communities.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree or equivalent combination of education and experience is required.
• Minimum two years’ experience in direct customer service and support required.
• Minimum two years’ office administration experience preferred.
• Minimum two years’ property management/leasing experience preferred.
• Must have and maintain a valid driver’s license unless otherwise noted.

Benefits Offered:
• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Pay Range:
• $21.93/hr. (minimum) - $24.03/hr. (maximum), depends on experience

Performance Spiffs:
• Eligible for monthly performance spiffs, based on various metric-related factors, adding to total compensation potential

Anticipated Close Date: October 1, 2024

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.