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Client Relationship Manager

2 months ago

Saint Petersburg, United States Kobie Full time
Job Overview

Why You Will Appreciate Working at a Nationally Recognized Workplace

We are a global frontrunner in loyalty marketing

We collaborate with some of the most renowned brands globally to provide top-tier, comprehensive loyalty solutions that enhance customer experiences. With a strategy-driven, technology-focused approach, we consistently earn recognition as an industry leader by Forrester. Our loyalty programs engage over 330 million consumers, establishing significant brand partnerships and carving out a niche in the loyalty sector where results are paramount.

Our Mission and Values

Our goal is to enhance enterprise value through loyalty for our clients. Every position at Kobie holds significance and directly contributes to achieving this objective.

We are guided by our values at every level. Throughout our 30+ year journey, we have cultivated a fun, high-trust, and transparent workplace. We emphasize leadership and ownership. Our hybrid work model, personal holidays, casual dress code, and commitment to diversity and inclusion foster a culture that instills pride in our teammates. This pride is reflected in the quality of work we deliver for our clients.

About the Team and Our Collaborative Efforts

As an Account Manager, you will be tasked with delivering planning, operational, and optimization support for one of Kobie's pivotal accounts. Working alongside various departments, you will facilitate cohesive and strategic initiatives for the client, under the guidance of the Account Director.

Your Impact

  • Support the loyalty program for Kobie clients, encompassing strategy formulation, campaign planning and management, and performance reporting/optimization.
  • Conduct research, review, and analyze client, competitive, and industry data to prepare insightful thought leadership.
  • Manage incoming client inquiries, collaborating with both client and internal teams to prioritize the execution of high-impact tasks.
  • Coordinate with internal colleagues to monitor project progress against established timelines.
  • Provide feedback on project estimates and timelines.
  • Collaborate with subject matter experts to ensure deliverables meet quality and accuracy standards.
  • Prepare agendas, meeting notes, presentations, and other client communications.
  • Oversee administrative aspects such as budgeting, forecasting, and invoicing.

Qualifications for Success

  • Bachelor's Degree in Marketing or a related field.
  • A minimum of 3 years of experience, ideally within the marketing or loyalty sector.
  • A solid understanding of general marketing principles is essential; experience in email or digital marketing is advantageous.
  • Experience in the retail industry is a plus.
  • Demonstrated ability to meet deadlines, manage multiple projects, and work proactively in a dynamic environment.
  • Strategic and tactical marketing experience across various channels (email, mobile, social) based on customer journeys.
  • Foundational knowledge of business questions related to data analysis and financial modeling.
  • Self-driven and capable of working independently, exercising sound judgment and decision-making.
  • Strong verbal and written communication skills, along with effective presentation abilities.
  • Proactive in contributing ideas and anticipating client/team needs.
  • Results-oriented, with excellent organizational skills and meticulous attention to detail.
  • Technical proficiency – the ability to apply marketing and analytical concepts to technology for optimal results.
  • A resourceful, solutions-oriented mindset that adapts well to change.
  • Project management and planning capabilities.

Our Teammates Are Central to Our Mission

We prioritize mental and physical well-being, making health a top concern at Kobie. From comprehensive health insurance and benefits to free fitness programs, along with generous vacation time, we fully support your health needs. In today's job landscape, we recognize that employees are selective about what aligns with their lives. For those seeking career advancement, Kobie offers an ideal environment. We have developed a thorough people strategy that guides every teammate in their career progression. Beyond title advancement, Kobie's competitive compensation, 401k matching, annual profit sharing, and bonuses make it an excellent place to build your career.

Kobie: A Place for Everyone

We not only accept differences but also embrace, share, and celebrate them.

Employment at Kobie is based solely on merit and qualifications related to professional competence. We do not discriminate against any teammate or applicant based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions, or any other basis under the law.

We are deeply committed to fostering a workplace where teammates draw upon their diverse backgrounds, experiences, and perspectives, ensuring they feel welcomed to bring their authentic selves to work every day. While our leadership team fully supports our nondiscrimination and equal opportunity policy, all teammates share the responsibility to incorporate the principles of equity, diversity, and inclusion throughout Kobie.