Claims Resolution Specialist

4 weeks ago


Indianapolis, Indiana, United States Crawford & Company Full time
Job Summary

We are seeking a skilled Claims Resolution Specialist to join our team at Crawford & Company. As a Claims Resolution Specialist, you will be responsible for investigating and resolving complex claims involving workmanship warranty, liability damage, and performance-related matters.

Key Responsibilities:

  • Monitor and investigate inbound assignment activity for system entry and client acknowledgement.
  • Initiate investigations of facts relating to reported issues and record findings in internal web-based systems.
  • Review, analyze, and interpret contractual obligations of contractors and client partners to determine the best course of disposition.
  • Build and maintain relationships with client adjusters, contractors, and insured/homeowners to determine and recommend resolution action plans.
  • Review and analyze independent reporting, including adjuster, engineer, environmental, or product testing.
  • Monitor time frames of pending complex issues and provide status update reports to clients and management as required.
  • Research federal, state, and local jurisdictional requirements relating to building code and compliance.
  • Initiate and handle formal notifications to contractor insurance carriers and/or agents for matters requiring insurance policy intervention and coverage determination.

Requirements:

  • Bachelor's degree in business administration, management, construction, or a related discipline, or an equivalent combination of education and work experience.
  • 2 years' experience as an Issue Resolution Coordinator I or a minimum of two years' work experience in a customer service environment.
  • Multi-line adjusting experience with an emphasis on property/liability, familiarity with residential and commercial construction, restoration means, and methods.
  • Ability to analyze and interpret contract terms and conditions.
  • Understanding of insurance terms, principles, concepts, and practices.
  • Highly proficient and advanced computer skills.
  • Excellent attention to detail and organizational skills.
  • Good time management abilities.
  • Strong analytical and problem-solving ability.
  • Excellent written, verbal, and oral communication skills.
  • Good interpersonal skills.
  • Good negotiation skills.

About Us:

Crawford & Company is a global leader in claims management and outsourcing, providing innovative solutions to the insurance and risk management industries. We are committed to helping our clients restore their lives, one claim at a time.



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