Relationship Manager
1 day ago
We're on a mission to empower individuals, teams, and organizations to create tailored software solutions that tackle complex challenges. Our goal is to make software toolmaking accessible to everyone, and we're committed to achieving this through focus, design, and craft.
We've been working towards this vision since 2016, and we're proud to have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. As we continue to grow, we're excited to welcome new team members who share our passion for innovation and customer success.
The RoleThe Relationship Manager is a key member of our Sales organization, working closely with cross-functional partners to drive customer success. This role is responsible for owning relationships with assigned accounts, focusing on retaining existing paid footprints and ensuring long-term success. The ideal candidate will be measured on book of business retention and predictable renewals.
Key Responsibilities- Founding member of the Relationship Management Team: You'll be part of a new team at Notion, shaping the future of our customer success initiatives.
- First Point of Contact: You'll be the primary point of contact for customer needs, summarizing key learnings for leadership teams and forecasting a healthy and predictable revenue business.
- Meaningfully shape our future product: As you engage with customers, you'll gain valuable insights to inform product development and drive customer satisfaction.
- Elevate your skills as we tackle impactful challenges: We're a high-growth company with a culture of continuous learning and improvement.
- Cross-functional partnership: You'll work closely with the CSM team to identify at-risk accounts, develop mitigation strategies, and ensure customer satisfaction and renewal.
- 5+ years of experience in account management or renewal management, preferably in a high-volume environment.
- Ability to think systematically and operationally, with a focus on identifying and analyzing processes and workflows to service a large customer base.
- Proven track record of meeting or exceeding renewal targets and revenue objectives.
- Strong negotiation, presentation, and closing skills.
- Ability to build strong relationships with customers and internal stakeholders.
- Excellent analytical and problem-solving skills.
- The ability to communicate trends, risks, and recommendations to leadership and cross-functional teams to adjust operational strategies and lead the direction of new retention initiatives.
We're an equal opportunity employer, committed to diversity and inclusion. If you're passionate about customer success and share our company values, we encourage you to apply. Notion is proud to offer competitive cash compensation, equity, and benefits to our team members.
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