Customer Service Representative

2 days ago


Grand Forks, North Dakota, United States Vestis Full time
  • About the Role: As a Relief Customer Service Representative for Vestis, you will build solid, positive working relationships with customers and be highly motivated to exceed their expectations and requirements.
  • Responsibilities:
    • Safely operate a company step van in designated areas to provide products and services to a variety of clients.
    • Verify daily preventative maintenance of vehicle and maintain proper operator documentation.
    • Manage daily routes independently to ensure accurate and timely delivery of product.
    • Loads/unloads product per company policies, procedures, and guidelines.
    • Review invoices daily for complete and accurate information and make corrections as needed.
    • Meet sales goals and promote overall route growth to enhance profitability.
    • Develop leads/prospects, call on prospective customers to solicit business, prepare service agreements, and install new accounts.
    • Assist the sales organization with the procurement of additional new business.
    • Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers.
    • Monitor customer feedback and handle customer issues in a prompt and courteous manner.
    • Take responsibility for your personal safety and watch out for the safety of others.
  • Requirements:
    • Must be a minimum of 21 years of age.
    • Have a valid driver's license.
    • Excellent driving record.
    • Customer service experience with a wide variety of consistent customer contact.
    • Strong math and basic computer skills.
    • Demonstrated experience selling services/products and generating new business preferred.
    • Excellent customer service and verbal communication skills required.
    • Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
About Vestis: Vestis operates in a competitive environment and requires its representatives to balance exceptional customer service with meeting and exceeding individual sales growth goals.Working Environment: This position requires working in a fast-paced environment with varying weather conditions and irregular hours. Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
  • Education: High school degree or equivalent.
  • License Requirements: Valid Driver's License.


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