Operations Efficiency Strategist

6 days ago

Austin, Texas, United States Fresh Clinics Full time

About Fresh Clinics

We're a leading med-tech company revolutionizing the aesthetics industry, empowering entrepreneurs to transform and scale cosmetic clinics.

Our innovative model is underpinned by a world-class software platform, medical compliance support, and a highly engaged community. We're recognized as one of Australia's fastest-growing tech companies, having recently finished in the top ten in Deloitte's Tech Fast 50 competition.

Our workplace culture emphasizes working smart, hustling hard, being kind, and staying humble. If this resonates with you, read on.

The Role

We're seeking an experienced Operations Efficiency Strategist to drive operational excellence and support cross-functional initiatives at Fresh Clinics. Reporting to the VP of North America, this role balances strategy and operations to deliver impactful solutions across multiple business functions.

You'll oversee essential operational functions, including customer service management, supplier relations, and the Fresh Store's operations. As the right-hand person to the VP of North America, you'll work on strategic projects to help scale Fresh Clinics across the United States while delighting customers. In this role, you'll have the opportunity to streamline processes, manage multiple priorities, and play a key role in our operational success while gaining high exposure to Fresh Clinics' leadership.

This is a full-time position based in the United States. Unfortunately, we are unable to support visa sponsorship for this role.

What We Offer:

  • A chance to gain experience in a highly disruptive, fast-growth MedTech scale-up
  • Experience working on high-profile, critical strategic initiatives
  • Lots of travel to exciting destinations across Australia and the US
  • Opportunities to grow within the company and work with like-minded individuals
  • Flexible working arrangements with options for remote work and collaboration across US-based teams

A Week in the Life:

  • Operational Strategy & Improvement – Lead initiatives to enhance customer service quality, efficiency, and processes. This involves managing members of our customer service team.
  • Strategic Partnership – Act as the right-hand person to the VP of North America to articulate the long-term vision of Fresh Clinics US and implement the plan to achieve our ambitious goals.
  • Cross-Functional Project Management – Manage strategic projects from planning through execution to support Fresh Clinics' strategic objectives of efficient scale.
  • Supplier Management – Manage day-to-day relationships with pharmaceutical suppliers, ensuring strong strategic collaboration, smooth operations, effective communication, and product setup.
  • New Product Onboarding – Own the onboarding and integration process for new suppliers and products, ensuring seamless alignment with internal operations.
  • eCommerce Operations – Oversee The Fresh Store's performance, including managing promotions, user experience (UX), and general product hygiene.

Who You Are:

  • Proactive and adaptable with a hands-on approach to managing operations and driving impactful results across multiple business functions.
  • Highly organized with strong attention to detail, able to handle competing priorities and deliver consistent outcomes.
  • Analytical and process-driven, able to identify inefficiencies and implement improvements to optimize workflows.
  • Strong communicator with excellent interpersonal skills, comfortable collaborating across teams and managing supplier relationships.
  • Skilled project manager, able to prioritize and execute tasks independently while maintaining high standards in customer service and operational quality.

We'd Love You to Have:

  • Tertiary qualifications – Undergraduate or Graduate degree with a record of high academic achievement in Business, Finance, Commerce, Statistics, etc.
  • 4+ years of experience in Business Operations, Project Management, or Management Consulting
  • Demonstrated experience in customer service management, process improvement, or operations oversight to ensure quality and efficiency.
  • Proven track record of delivering high-impact projects and managing cross-functional initiatives, with a data-driven approach to problem-solving and process optimization to drive efficiency improvements.
  • Excellent organizational and analytical skills, with strong attention to detail
  • Proficiency in MS Office, with advanced skills in Excel being a plus

Our Employee Benefits

  • 100% covered medical, dental, and vision benefits
  • 401(k) retirement program
  • Technology allowance to support remote work or equipment needs
  • Annual off-sites and travel to unique destinations across Australia and the US for connection and collaboration
  • Flexible PTO and working arrangements (remote, hybrid options)
  • Phone plan reimbursement

$85,000 - $110,000 per annum (base salary range), depending on experience and qualifications. Plus, a generous bonus structure and comprehensive benefits package.

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