Technical Product Support Specialist
2 days ago
We are seeking a highly skilled Technical Product Support Representative to join our team at The Toro Company. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Respond to and resolve technical inquiries and issues from customers, distributors, and dealers in a timely and accurate manner.
- Perform technical research to quickly identify product issues and provide effective solutions.
- Partner with internal teams to deliver customer-focused operational excellence and advocate for product quality.
- Analyze product complaints and case data to identify trends and issues, and recommend countermeasure actions.
- Support new product development teams to ensure product service issues and design for serviceability needs are addressed.
- Technical school graduate in automotive, heavy construction/truck technology, robotics, hydraulics, or a related field.
- Or a Bachelor's degree in engineering with a mechanical, electrical/software, manufacturing, or automotive emphasis.
- 0-2 years of experience in a technical support role, with a proven ability to listen and empathize with customers.
- Strong technical aptitude in areas such as electrical, electronic control systems, CAN, hydraulics, diesel and gasoline engines, drivetrain systems, hybrid technology, and global positioning systems.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
At The Toro Company, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is committed to fostering a secure and trustworthy recruitment process, and we are proud to be an Equal Opportunity Employer.
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