Technical Product Support Specialist

2 days ago


Bloomington, United States The Toro Company Full time
{"title": "Technical Product Support Representative", "description": "Job Summary

We are seeking a highly skilled Technical Product Support Representative to join our team at The Toro Company. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Respond to and resolve technical inquiries and issues from customers, distributors, and dealers in a timely and accurate manner.
  • Perform technical research to quickly identify product issues and provide effective solutions.
  • Partner with internal teams to deliver customer-focused operational excellence and advocate for product quality.
  • Analyze product complaints and case data to identify trends and issues, and recommend countermeasure actions.
  • Support new product development teams to ensure product service issues and design for serviceability needs are addressed.
Requirements
  • Technical school graduate in automotive, heavy construction/truck technology, robotics, hydraulics, or a related field.
  • Or a Bachelor's degree in engineering with a mechanical, electrical/software, manufacturing, or automotive emphasis.
  • 0-2 years of experience in a technical support role, with a proven ability to listen and empathize with customers.
  • Strong technical aptitude in areas such as electrical, electronic control systems, CAN, hydraulics, diesel and gasoline engines, drivetrain systems, hybrid technology, and global positioning systems.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer

At The Toro Company, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is committed to fostering a secure and trustworthy recruitment process, and we are proud to be an Equal Opportunity Employer.

", "lang_code": "en"}

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