Quality Improvement Manager

4 weeks ago

Portland, Tennessee, United States Dorman Products Full time

Job Summary

As a Quality Improvement Manager at Dorman Products, you will be responsible for managing continuous improvement activities to enhance customer satisfaction. This role involves analyzing customer and internal inputs to identify areas for improvement and implementing effective countermeasures.

Key Responsibilities

  • Establish customer communication meetings to discuss quality concerns and solicit feedback.
  • Create and maintain customer and site scorecards.
  • Develop and maintain a tracking system for all site countermeasure work.
  • Maintain and ensure proper training of staff for this activity.
  • Establish a standardized reporting system for Sales, Internal leadership, and our customer on progress related to failure mode countermeasures.
  • Conduct improvement activities based on Customer concerns.
  • Understand customer needs and requirements to help develop effective control processes.
  • Submit detailed reports to internal groups with detailed analysis of countermeasures and their effectiveness.
  • Meet with site staffs to discuss opportunities and review progress for ongoing and completed ideas.
  • Manage CEL database.
  • Create improved data tracking documents to better and more quickly understand customer issues.
  • Establish communication meeting with Sales partners to keep them up to date on their specific customer issues.
  • Visit customer locations to gain improved knowledge of customer issues and processes.
  • Initiate and communicate best practice when practicable.
  • Travel to other sites as necessary.

Qualifications
  • Experience with six-sigma, and related continuous improvement activities.
  • Knowledge of data tracking methods and data analysis.
  • Previous supervisory skills and experience required.
  • Able to lead projects and execute desired results.
  • Exceptional communication and team building skills.
  • Enhanced database and computer skills.
  • Experience with problem solving techniques.

Working Conditions
  • Typical of office work.
  • Capability to lift 20 pounds.
  • Environment may be dictated by ambient temperatures.
  • The noise level is usually moderate.

Education / Experience
  • Bachelor's degree (B. A.) from four-year college or university.
  • HS Diploma with adequate related experience and/or training.
  • Equivalent combination of education and experience.

Core Values & Competencies
  • Accountability for Results.
  • Deliver Customer Value.
  • Empower Our Contributors.
  • Ideation and Innovation.
  • Strive for Excellence.

Attributes
  • Dorman Products is an equal opportunity employer.
  • We value a combination of ideas, perspectives, and cultures at our company.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

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