Technical Experience Specialist
6 days ago
We are seeking a highly skilled Technical Experience Representative to join our team at New Knoxville Telephone Co. In this role, you will be responsible for providing exceptional customer care for our technical services, troubleshooting problems, and offering solutions to internet, phone, and video issues.
Key Responsibilities:- Answer customer calls in a courteous and friendly manner, following established procedures.
- Assist customers with technical support issues in their homes.
- Enter calls into tracking software, including detailed information.
- Respond to customer-generated tickets and email support requests.
- Maintain a professional image of the company through demeanor and interactions with customers.
- Assist with walk-in customers and provide support for internet, video, and phone services.
- Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation.
- Ability to analyze, identify, prioritize, and solve problems.
- Good customer relations and communication skills.
- Able to use and troubleshoot basic problems on various personal electronic devices.
- Ability to work within a team-based structure while providing unparalleled customer support.
- Familiarity with PCs and Macs.
- Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity.
- Understanding of networking terms.
- Knowledge of Windows operating systems, common email clients, and browsers.
- A+ certification.
- Family Medical, Dental, and Vision insurance.
- Company-funded HSA.
- Company-paid Short Term Disability.
- Company-paid Long Term Disability with Voluntary option.
- Company-paid Parental Leave.
- Company-paid Life insurance and Voluntary policies.
- 401(k) with generous company match.
- Paid Time Off.
- Volunteer Paid Time Off.
- Paid Holidays.
We offer a dynamic work environment that allows each employee to nurture their gifts and achieve their potential. Our company values innovation, partnership, and continuous improvement. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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