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Front Desk Representative
1 month ago
At Twin Tier Hospitality, we are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Cancel room reservations according to procedures.
- Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance.
- Show guests to room assisting them with their luggage.
- Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions.
- Check luggage for hotel guests both for day and overnight.
- High school education or equivalent experience.
- Three months to one full year of employment in a related position with this company or other organization(s).
- Requires a working knowledge of the Front Desk aspect of TTH services, policies or operations and a general knowledge of the hotel.
- Ability to read and speak English. Second language is preferred.
- Must be able to lift up to 60 lbs. and push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes.
- Continually walking, standing, lifting or pulling, 90-95% of time, large step into van.
- Continuous standing 95% of time.
- Up to approx. 120 steps 10% of 8 hour shift.
We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
