Front Desk Representative
4 weeks ago
The Guest Services Representative is a key role within our team at HMG Plus, Inc. As a representative of our company, you will be responsible for providing exceptional customer service to our clients and guests. This includes answering phones, greeting and guiding guests through the office, and resolving logistical challenges related to office or meeting reservations.
Key Responsibilities:
- Answer incoming calls and transfer within the Firm and to outside numbers using the SDC system.
- Assign offices to visiting attorneys and clients, noting all details including technology, secretarial assistance, and supply needs.
- Greet guests and walk them to the appropriate conference room, attorney's office, or visitor office.
- Reserve meeting space by using EMS conference booking software, noting all details including technology, A/V, catering, supplies and other support needs.
- Arrange for all catering needs by acting as a liaison between foodservice staff and the person making the reservation to ensure proper food order, delivery time, and charges.
- Order cars for attorneys and clients, as needed.
- Add guest names to building security website to allow entry to the building to outside guests. Arrange for temporary internal IDs for visiting attorneys.
- Be the single point of contact for all calls - act as the information 'hub' of the office, knowing where to transfer people and what departments can help service each request.
- Know what is going on in each conference room at all times and help direct callers and visitors to each.
Requirements:
- Bachelor Degree is preferred.
- Minimum of 3 years prior experience in a high-paced customer service environment is required.
- Microsoft Outlook, Word, Excel, EMS Conference Room Booking, SDC phone system.
About HMG Plus, Inc.:
HMG Plus is the Tri-State's leading hospitality staffing service, focused on specialized hospitality training and recruiting. We find our success in our passion for hospitality, our commitment to excellence in service, and in the power of people. We believe the right people- carefully chosen, rigorously vetted, properly trained, impeccably presented, and led by a team that's always ready and on-demand have the ability to transform any hospitality experience.
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