Hotel Guest Services Director

6 days ago


Somerville, Massachusetts, United States Volunteer Hospitality Llc Full time
About the Position

We are seeking a Hotel Guest Services Director to join our team at Double Star Maryland Heights Llc. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to lead a team of front desk staff.

Job Responsibilities

The Hotel Guest Services Director will be responsible for overseeing the front desk operations, ensuring that all guests receive a warm and welcoming experience. This includes managing front desk staff, resolving guest complaints, and coordinating with other departments to ensure seamless guest experiences.

Key Performance Indicators
  • Guest satisfaction ratings
  • Employee retention rates
  • Room occupancy rates
Requirements
  • Bachelor's degree in Hospitality Management or related field
  • Minimum 5 years of experience in hospitality management
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
Benefits
  • Salary: $60,000 - $80,000 per year
  • Benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays


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