Customer Service Lead

3 days ago


Orlando, Florida, United States Circle K Full time
Lead Customer Service Representative

Circle K is seeking a highly skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example to ensure a positive shopping experience for all customers.

Key Responsibilities:
  • Provide prompt and courteous customer service, resolving customer issues in a timely and professional manner
  • Assist in the training and development of new Customer Service Representatives
  • Perform shift supervision, ensuring a smooth and efficient operation of the store
  • Complete all store merchandise build-to's, ensuring accurate and timely inventory management
  • Receive and verify vendor deliveries, ensuring accurate and timely receipt of merchandise
Requirements:
  • Excellent customer service skills, with a focus on providing a positive shopping experience
  • Ability to work effectively in a fast-paced environment, with a focus on teamwork and collaboration
  • Strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management
  • Ability to work a flexible schedule, including evenings, weekends, and holidays


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