Customer Service Representative

1 day ago


Orlando, Florida, United States Renewal by Andersen Full time
Job Title: Inside Sales Agent
Company: Renewal by Andersen of Florida
Job Summary:

We are seeking a highly motivated and results-driven Inside Sales Agent to join our team at Renewal by Andersen of Florida. As an Inside Sales Agent, you will play a crucial role in maximizing the conversion rate of calls, leads, and inquiries into scheduled appointments.

Key Responsibilities:
  • Maximize the conversion rate of calls, leads, and inquiries into scheduled appointments
  • Take inbound calls for customer service-related questions and leads
  • Manage appointment calendar and capacity to ensure slots are filled with appointments
  • Make outbound warm calls to potential clients and previous customers to generate more leads
  • Delight customers by providing exceptional service, as outlined in Renewal by Andersen's Signature Service program
  • Average 22+ outbound call attempts per hour
  • Typing speed of 30 WPM
What We Offer:
  • Competitive hourly pay with weekly bonuses
  • A business casual work environment
  • Health, dental, vision, and life insurance
  • A daytime schedule with options to work Sunday-Thursday or Tuesday-Saturday
  • Paid time off and holidays
  • Opportunities for training and advancement
Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong typing skills and attention to detail
  • Ability to meet or exceed performance metrics
About Us:

Renewal by Andersen is a nationwide premium window and door replacement company based in Orlando, Florida. We offer our employees a chance to work in a growing industry with opportunities to grow and advance within the company. Our core values include integrity, alignment, achievement, balance, and commitment.

Equal Employment Opportunity:

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



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