Contact Center Team Lead
1 day ago
Our company is seeking a highly skilled Contact Center Supervisor to lead our team of remote home service partners. As a key member of our operations team, you will be responsible for managing a team of agents, coaching, developing, and motivating them to provide world-class customer service.
Key Responsibilities:- Lead a team of agents and ensure they are providing excellent customer service.
- Model our company's passion for people in every interaction.
- Implement strategies to manage attrition and ensure program goals are met.
- Oversee the day-to-day operation of your assigned program and ensure service level, quality, and staffing goals are met.
- Communicate key messages effectively to ensure your team is well-informed about issues that may impact them or their customers.
- Prioritize objectives and find solutions to address issues.
- Develop and audit quality assurance strategies to ensure delivery of world-class service.
- 1-3 years of remote contact center operations management experience.
- 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role.
- Driven by delivering results.
- Professional demeanor and put-together appearance.
- Dependable and consistent.
- Thrives in a fast-paced environment with changing priorities and goals.
- Empathetic and active listening.
- Excellent communication skills: concision and clarity.
- Passion for coaching, providing feedback, and developing talent.
- Positive outlook and enthusiastic attitude.
- Inktel will provide necessary credentials for access to systems.
- Contractor will provide their own equipment to work from home.
- Inktel will pay bi-monthly via direct deposit based on the compensation rate established in the contractor agreement.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.
-
Contact Center Team Lead
2 weeks ago
Orlando, Florida, United States Home Service Partners Full timeJob DescriptionWe are seeking a highly skilled and experienced Contact Center Team Lead to join our team at Home Service Partners. As a key member of our operations team, you will be responsible for leading a team of remote customer service representatives and ensuring that they provide exceptional service to our customers.Key Responsibilities:Team...
-
Customer Care Team Lead
1 week ago
Orlando, Florida, United States Hilton Grand Vacations Full timeCustomer Care Team Lead Job SummaryHilton Grand Vacations is seeking a highly skilled and experienced Customer Care Team Lead to join our team. As a Team Lead, you will be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest...
-
Customer Care Team Lead
2 weeks ago
Orlando, Florida, United States Hilton Grand Vacations Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Care Team Lead to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for executing your position's responsibilities in alignment with our company's Spirit of Service culture and driving success through performing various tasks to...
-
Customer Service Team Lead
3 weeks ago
Orlando, Florida, United States Hilton Grand Vacations Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hilton Grand Vacations. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist customer service representatives with day-to-day activities...
-
Insurance Verification Team Lead
2 weeks ago
Orlando, Florida, United States TalentBridge Full timeJob Title: Insurance Verification Team LeadWe are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center. This role involves guiding team members, ensuring performance standards are met, and maintaining high-quality service for our clients.Key Responsibilities:Provide clear guidance to...
-
Insurance Verification Team Lead
6 days ago
Orlando, Florida, United States TalentBridge Full timeJob Title: Insurance Verification Team LeadWe are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center. This role involves guiding team members, ensuring performance standards are met, and maintaining high-quality service for our clients.Key Responsibilities:Provide clear guidance to...
-
Insurance Verification Team Lead
2 days ago
Orlando, Florida, United States TalentBridge Full timeJob Title: Insurance Verification Team LeadWe are seeking a dedicated and experienced Team Lead to oversee a team performing Benefit Verifications within our virtual call center.Key Responsibilities:Provide clear guidance to team members on processing Benefit Investigations.Support and coach team members to resolve issues and complete benefit investigations...
-
Housekeeping Team Lead
7 days ago
Orlando, Florida, United States Hilton Grand Vacations Full timeAbout the RoleHilton Grand Vacations is seeking a skilled Senior Housekeeper to join our team. As a Senior Housekeeper, you will play a vital role in ensuring our guests have an exceptional stay with us.Key ResponsibilitiesClean and inspect rooms to meet our high standards of cleanliness and quality.Report any deficiencies or issues to maintain room...
-
Marketing Team Lead
2 weeks ago
Orlando, Florida, United States Hilton Grand Vacations Full timeJob SummaryWe are seeking a highly motivated and experienced Marketing Team Lead to join our team at Hilton Grand Vacations. As a key member of our marketing team, you will be responsible for leading and managing the activities of our marketing team, working closely with the Manager of Marketing to achieve maximum production and efficiency.Key...
-
Pizza Team Lead
4 weeks ago
Orlando, Florida, United States Top Shelf Pizza LLC Full timeTop Shelf Pizza LLC is seeking a dedicated and motivated Pizza Team Lead to join our growing team. As a Pizza Team Lead, you will play a vital role in ensuring the smooth operation of our restaurant. You will be responsible for leading and motivating a team of pizza makers, cashiers, and delivery drivers to deliver exceptional customer service and...
-
Gastrobar Team Lead
3 weeks ago
Orlando, Florida, United States Bar Louie Full timeJob SummaryBar Louie is seeking a skilled Hourly Shift Leader to join our team. As a key member of our gastrobar team, you will be responsible for delivering exceptional guest experiences, leading a team of hourly team members, and driving sales goals.Key ResponsibilitiesLead a team of hourly team members to deliver exceptional guest experiences and drive...
-
Pizza Team Lead
3 weeks ago
Orlando, Florida, United States MOD Pizza Full timeAbout MOD PizzaMOD Pizza is a fast-casual pizza restaurant chain that prides itself on serving high-quality pizzas made with fresh, sustainable ingredients. Our mission is to create a welcoming and inclusive environment where everyone feels valued and empowered to succeed.Job SummaryWe are seeking a skilled Restaurant Shift Manager to join our team! As a...
-
Lead Maintenance Team Member
7 days ago
Orlando, Florida, United States Papa John's Full timeJob SummaryThe Lead Maintenance Team Member is responsible for providing leadership and guidance to the Maintenance Technicians during the work shift while serving as the first level of response and trouble-shooting for equipment breakdowns and regular preventative maintenance schedules for various Quality Control Center machinery and equipment.Duties and...
-
HVAC Team Lead
2 weeks ago
Orlando, Florida, United States American Plumbing Heating and Cooling - SarasotaBradenton Full timeAbout the RoleWe are seeking a highly skilled and experienced HVAC Field Supervisor to lead our team of heating and air conditioning professionals in the Orlando, FL area. As a key member of our team, you will be responsible for overseeing intricate installations, conducting AC service calls, and training and developing HVAC service technicians and...
-
Luggage Team Lead
3 days ago
Orlando, Florida, United States Bags Full timeJob SummaryBags, a leading provider of luggage services, is seeking a highly skilled Luggage Supervisor to join our team. As a key member of our operations team, you will be responsible for leading and directing the luggage team to provide exceptional service to our guests.Key ResponsibilitiesLead and direct the luggage team to ensure seamless delivery of...
-
Restaurant Team Lead
2 days ago
Orlando, Florida, United States Five Guys Burgers and Fries Full timeWe're looking for a motivated and organized Assistant Manager to join our team at Five Guys Burgers and Fries. As a key member of our restaurant team, you'll be responsible for leading by example and ensuring that our high standards of customer service, cleanliness, and food quality are met.Key Responsibilities:Lead a team of restaurant staff to deliver...
-
Upholstery Team Lead
2 days ago
Orlando, Florida, United States Revology Cars LLC Full timeAbout the RoleWe are seeking an experienced Upholstery Team Leader to join our team at Revology Cars LLC. As a key member of our production team, you will be responsible for leading a team of expert upholstery technicians in building high-quality premium interiors for our licensed reproduction classic Mustangs.Key ResponsibilitiesLead a team of upholstery...
-
Lead Teacher Champion
3 weeks ago
Orlando, Florida, United States KinderCare Education Full timeAbout KinderCare EducationKinderCare Education is a leading provider of early childhood education and child care services. Our mission is to provide high-quality education and care to children, while supporting the needs of families and communities.Job SummaryWe are seeking a highly qualified and experienced Lead Teacher Champion to join our team. As a Lead...
-
Plumbing Team Lead
3 weeks ago
Orlando, Florida, United States Universal Orlando Full timeJob SummaryUniversal Orlando is seeking a highly skilled and experienced Lead Plumbing Operations Manager to lead a team responsible for maintaining, servicing, rebuilding, troubleshooting, repairing, and operating all industrial, plumbing, and utilities resort-wide. The successful candidate will be responsible for ensuring that all facility plumbing is...
-
Upholstery Team Lead
3 weeks ago
Orlando, Florida, United States Regal Marine Industries Inc Full timeJob SummaryRegal Marine Industries Inc is seeking a highly motivated and experienced Upholstery Team Lead to join our team. As a key member of our manufacturing department, you will be responsible for overseeing the production process, ensuring quality standards are met, and leading a team of skilled professionals.Key ResponsibilitiesManufacturing...