Contact Center Team Lead

1 day ago


Orlando, Florida, United States Home Service Partners Full time
Job Title: Contact Center Supervisor

Our company is seeking a highly skilled Contact Center Supervisor to lead our team of remote home service partners. As a key member of our operations team, you will be responsible for managing a team of agents, coaching, developing, and motivating them to provide world-class customer service.

Key Responsibilities:
  • Lead a team of agents and ensure they are providing excellent customer service.
  • Model our company's passion for people in every interaction.
  • Implement strategies to manage attrition and ensure program goals are met.
  • Oversee the day-to-day operation of your assigned program and ensure service level, quality, and staffing goals are met.
  • Communicate key messages effectively to ensure your team is well-informed about issues that may impact them or their customers.
  • Prioritize objectives and find solutions to address issues.
  • Develop and audit quality assurance strategies to ensure delivery of world-class service.
Qualifications:
  • 1-3 years of remote contact center operations management experience.
  • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role.
  • Driven by delivering results.
  • Professional demeanor and put-together appearance.
  • Dependable and consistent.
  • Thrives in a fast-paced environment with changing priorities and goals.
  • Empathetic and active listening.
  • Excellent communication skills: concision and clarity.
  • Passion for coaching, providing feedback, and developing talent.
  • Positive outlook and enthusiastic attitude.
Equipment and Technology Requirements:
  • Inktel will provide necessary credentials for access to systems.
  • Contractor will provide their own equipment to work from home.
Compensation:
  • Inktel will pay bi-monthly via direct deposit based on the compensation rate established in the contractor agreement.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.



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