Guest Experience Ambassador
2 days ago
As a key member of our hotel team, you will be responsible for providing exceptional guest experiences and ensuring that our brand standards are consistently met. This role requires strong leadership and communication skills, as well as the ability to work effectively with various departments to drive results.
Key Responsibilities- Lead by example and provide guidance and support to front desk and food and beverage staff to ensure exceptional guest service.
- Manage the daily quality process, including associate improvement audits and brand standard compliance.
- Utilize conflict management skills to resolve problems with staff and guests, and communicate effectively to provide clear assistance.
- Remain calm and alert during emergency situations and heavy hotel activity, and follow established emergency procedures.
- Conduct daily standup meetings and provide feedback to department heads and associates.
- Work closely with the General Manager to establish and monitor brand standards and service levels.
- Submit bar ordering and monthly bar inventories according to deadlines.
- Implement and coordinate the Manager on Duty program.
- Perform other job-related duties as assigned.
- High school diploma required.
- Ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Ability to effectively deal with internal and external customers.
- Ability to be mobile for significant distances between and within building on the property.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance.
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures.
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Guest Experience Ambassador
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