Guest Experience Ambassador

4 weeks ago


Fort Worth, Texas, United States Crescent Hotels and Resorts Full time

Job Summary

We are seeking a highly skilled and experienced Guest Experience Ambassador to join our team at Crescent Hotels and Resorts. As a key member of our management team, you will be responsible for providing exceptional guest service, leading by example, and ensuring that our hotel standards are consistently met.

Key Responsibilities

  1. Lead by example and demonstrate a commitment to exceptional guest service.
  2. Manage and motivate the Food and Beverage and Rooms departments to ensure consistent compliance with hotel policies and brand standards.
  3. Operate as the Manager on Duty for the entire hotel during evening/scheduled shifts.
  4. Interview, hire, train, and develop team members to ensure they have the skills and knowledge needed to provide exceptional guest service.
  5. Conduct daily standup meetings, provide feedback, and guide Department Heads and associates to ensure they are meeting hotel standards.
  6. Work closely with the General Manager to establish and monitor brand standards and service levels.
  7. Submit bar ordering and monthly bar inventories according to required deadlines.
  8. Implement and coordinate the Manager on Duty program to ensure seamless guest experience.
  9. Perform any other job-related duties as assigned.

Requirements

  • High school diploma required.
  • Experience in hospitality, preferably in a leadership role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Self-starting personality with an even disposition.
  • Ability to effectively deal with internal and external customers.

What We Offer

Crescent Hotels and Resorts offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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