Guest Experience Ambassador
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Guest Experience Ambassador to join our team at Crescent Hotels and Resorts. As a key member of our management team, you will be responsible for providing exceptional guest service, leading by example, and ensuring that our hotel standards are consistently met.
Key Responsibilities
- Lead by example and demonstrate a commitment to exceptional guest service.
- Manage and motivate the Food and Beverage and Rooms departments to ensure consistent compliance with hotel policies and brand standards.
- Operate as the Manager on Duty for the entire hotel during evening/scheduled shifts.
- Interview, hire, train, and develop team members to ensure they have the skills and knowledge needed to provide exceptional guest service.
- Conduct daily standup meetings, provide feedback, and guide Department Heads and associates to ensure they are meeting hotel standards.
- Work closely with the General Manager to establish and monitor brand standards and service levels.
- Submit bar ordering and monthly bar inventories according to required deadlines.
- Implement and coordinate the Manager on Duty program to ensure seamless guest experience.
- Perform any other job-related duties as assigned.
Requirements
- High school diploma required.
- Experience in hospitality, preferably in a leadership role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Self-starting personality with an even disposition.
- Ability to effectively deal with internal and external customers.
What We Offer
Crescent Hotels and Resorts offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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