Customer Service Representative

5 days ago


Cuyahoga Falls, Ohio, United States Dairy Queen Full time

About the Role:

We are seeking a highly motivated and enthusiastic Front Counter Crew Member to join our team at Dairy Queen. As a key member of our crew, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Key Responsibilities:

  • Customer Service: Greet and welcome customers in a friendly and courteous manner, ensuring a positive first impression of the Dairy Queen brand.
  • Menu Navigation: Assist customers with menu navigation and product ingredient questions, providing accurate and helpful information to ensure a smooth ordering process.
  • Service Recovery: Calmly resolve customer concerns and complaints, adhering to Dairy Queen's service recovery standard and ensuring a positive outcome for the customer.
  • Teamwork: Collaborate with other crew members to ensure seamless service delivery and a positive customer experience.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers and team members in a fast-paced environment.
  • Positive Attitude: Friendly, approachable, and enthusiastic demeanor, with a passion for delivering exceptional customer service.
  • Teamwork: Ability to work collaboratively with others to achieve team goals and objectives.

What We Offer:

A competitive compensation package, opportunities for career growth and development, and a fun and dynamic work environment.



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