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Customer Service Representative

2 months ago


Cuyahoga Falls, Ohio, United States Meghan MacDonald - State Farm Agency Full time
Job Opportunity

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Licensed Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping them navigate their insurance needs.

Key Responsibilities:

  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide accurate and timely information to customers regarding insurance products, policies, and claims.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain accurate records and reports to ensure seamless communication with customers and internal stakeholders.
  • Collaborate with the team to achieve sales and customer satisfaction goals.

Requirements:

  • Property & Casualty license (required)
  • Life and Health license (required)
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills
  • Ability to learn and adapt to new systems and processes
  • Commitment to providing exceptional customer service

About Our Agency:

Meghan MacDonald - State Farm Agency is a dynamic and growing insurance agency dedicated to providing exceptional service to our customers. We are committed to building strong relationships with our clients and helping them achieve their insurance goals.