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Front Desk Manager

2 months ago

Austin, Texas, United States ClubCorp Full time

Job Summary:

The Front Desk Manager - Receptionist will play a vital role in providing exceptional customer service to our members and guests. This individual will be responsible for creating a warm and welcoming atmosphere, ensuring that every interaction is memorable and exceeds expectations.

Key Responsibilities:

  • Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk area, ensuring that it is clean, organized, and well-stocked with necessary supplies.
  • Coordinate with other departments to ensure seamless communication and execution of member requests.
  • Develop and maintain relationships with members and guests, understanding their preferences and tailoring services to meet their needs.
  • Stay up-to-date on club services, amenities, and events, providing accurate information to members and guests.
  • Assist with new member onboarding, ensuring a smooth transition and a positive experience.
  • Participate in club initiatives and projects, contributing to the overall success of the club.
  • Adhere to company policies and procedures, maintaining a high level of professionalism and integrity.

Requirements:

  • Minimum of one year of experience in a hospitality or customer service role.
  • Strong communication and interpersonal skills, with the ability to build relationships and resolve conflicts.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of Microsoft Office Suite, including Word, Outlook, and Excel.
  • Adaptability and flexibility, with a willingness to learn and take on new challenges.