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Technical User Support Coordinator

2 months ago

Indianapolis, Indiana, United States Columbia Technology Partners Full time
Job OverviewPosition Summary:

This role demands a high level of technical expertise and professionalism. You will engage with researchers to facilitate account setup, manage support inquiries, address concerns, troubleshoot technical challenges, and more. Most interactions will occur through electronic communication and telephonic conversations, with occasional in-person support required.

You will have the chance to significantly influence user experience by providing direct assistance and enhancing user documentation.
  • Administer user accounts and assist with High-Performance Computing (HPC) inquiries.
  • Deliver prompt and precise answers to HPC user queries and support tickets.
    • Maintain consistent communication with stakeholders.
    • Document all interactions and solutions provided.
  • Assist users in navigating commercial, proprietary, and open-source software applications.
  • Develop and update user documentation for reference.
  • Inform users about scheduled maintenance for HPC systems.
  • Handle software and configuration requests from users and HPC management.
  • Engage with users regarding system activities.
    • Propose solutions or alternatives as necessary.
Required Qualifications:
  • Possession of an active Top Secret clearance.
  • Exceptional communication abilities.
  • Detail-oriented approach.
  • Self-driven and motivated.
  • Collaborative team player.
  • Strong troubleshooting skills.
  • Proficient in MS Office Suite.
  • Quick learner of new technologies.
  • Familiarity with Support Ticketing Systems, Programming Languages, Linux OS, Shell Scripting, Parallel Computing, and HPC Scheduling Software.

Columbia Technology Partners is committed to equal opportunity employment. We evaluate applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or any other protected status under applicable law. Our EEO policy underscores our dedication to promoting diversity and inclusion in the workplace. This policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

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