Security Operations Manager

4 weeks ago

Indianapolis, Indiana, United States CBRE Full time

Job Summary:

CBRE Global Workplace Solutions is seeking a highly skilled Security Operations Manager to lead all aspects of security operations at a HQ Research & Development property. As a key member of our team, you will be responsible for establishing work schedules, assigning tasks, and cross-training staff. You will also set and track staff and department deadlines, serve as the point of contact for ongoing communication with Building Services staff, and collaborate with department managers to resolve security needs.

Key Responsibilities:

  • Develop and implement security policies and procedures.
  • Ensure compliance with Global Security standards as well as local security policies & procedures.
  • Plan and coordinate security operations for specific events.
  • Coordinate budgets for security operations.
  • Run and lead all aspects of security staff including Security Officers, SOC Operators, and off-duty LEO response team.
  • Provide subject matter expertise in security operations and solutions.
  • Serve as point of contact for security systems at client site.
  • Handle life cycle replacement of security systems.
  • Lead security vendors and coordinate repairs of security hardware.
  • Coordinate and lead all aspects of programs and policies, including access control, visitor management program, and key control.
  • Coordinate with key customers and leadership to ensure physical security needs are met at client site.
  • Perform audits associated with client operating procedures, physical security systems, and key control.
  • Assist client Health, Safety & Environment department as directed by local leadership.
  • Support account and account leadership in achieving compliance and quality objectives around security operations.
  • Develop and implement strategic security initiatives and projects in coordination with local leadership.
  • Support and contribute to the site business continuity planning ensuring timely response to incidents to minimize business disruption.
  • Assist in planning, budgeting, procurement, implementation, and management of physical security operations.
  • Manage key supplier relationships across the account.
  • Develop key performance indicators and lead performance metrics for security vendors.
  • Maintain regular performance review meetings with account leadership and security vendors.
  • Liaison with internal or external auditors for security and compliance audits.

Requirements:

  • 5 years of progressive experience leading security operations.
  • Knowledge of operational security delivery, including technical experience with access control and video surveillance technologies.
  • Ability to communicate effectively with both technical and non-technical individuals regarding physical security.
  • Experience in vendor contract management and budget negotiations, as well as possessing a well-established network within the security profession.
  • Skilled in developing metrics and in conducting security related trend analysis.
  • Change management experience in a Research & Development and/or GxP environments or other regulated industry, nice to have.
  • Have or be in process of acquiring ASIS certification such as CPP, PSP, PCI, APP, or other physical security certifications such as CPTED, nice to have.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and balance problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job field and department.

Preferred Qualifications:

  • Bachelors Degree or equivalent experience in Criminal Justice, Security, Law Enforcement, Business Management or equivalent education or experience.

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at U.

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