Genesys Cloud Developer

1 day ago


Alpharetta, United States Diverse Lynx Full time
Technical Lead

Join Diverse Lynx LLC as a Technical Lead to design and implement cloud-based contact center solutions using the Genesys Cloud platform. As a seasoned professional, you will leverage your expertise in Contact Centre applications and integrations to drive innovation and excellence.

Key Responsibilities:
  • Design and implement cloud-based contact center solutions using Genesys Cloud platform
  • Collaborate with cross-functional teams to drive technical excellence
  • Develop and maintain technical documentation and knowledge base
  • Identify opportunities to automate and streamline processes
Requirements:
  • 8-10 years of experience in software development and technical leadership
  • Expertise in Genesys Engage, CTI Genesys, Core Java, and Genesys Inbound Voice
  • Experience with IVR, C#, Java, Genesys Composer, Interaction Routing and Designer (IRD), and Interaction Workspace (IW)
  • Strong understanding of CI/CD pipelines and DevOps practices
  • Ability to work in a fast-paced environment and adapt to changing requirements
Preferred Skills:
  • REST APIs, Salesforce, Genesys On-prem systems, SQL server, and data table configurations using Genesys cloud
  • Experience with cloud-based contact center solutions and Genesys Cloud objects
Diversity and Inclusion:

Diverse Lynx LLC is an Equal Employment Opportunity employer. We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.



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