Nutrition Center Scheduling Coordinator
7 days ago
The Nutrition Center at Boston Children's Hospital is dedicated to delivering comprehensive nutrition assessments and customized care plans for infants, children, adolescents, and young adults with various conditions.
Compensation:$65,000 - $85,000 per year, based on experience and qualifications, plus a sign-on bonus of $2,000 for full-time positions.
Job Summary:We are seeking a highly skilled Patient Experience Representative II to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service, scheduling patient encounters, and coordinating with clinicians and supervisors to ensure seamless patient flow.
Key Responsibilities:- Provide positive and effective customer service to support unit operations
- Collaborate with referring providers and practices
- Obtain required authorizations to compile patient and staff schedules
- Schedule patients and support the patient encounter
- Answer and screen call center phone line
- Schedule patient encounters and procedures to coordinate with and across providers, departments, and institutions
- Monitor daily schedule and coordinate flow to optimize resource utilization and patient experience
- Communicate with clinicians and/or supervisors and route patients/visitors to maintain efficient patient/visitor flow
- Record and forward messages, triage calls for urgent information or services, initiate calls for emergency services
- Provide routine clerical support as needed
- Utilize all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications
- High School Diploma/GED
- Minimum of 6 months relevant healthcare experience required
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.
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