Community Associate
7 days ago
The world of work is changing, and IWG PLC is leading the way. As a Community Associate - Workspace Ambassador, you'll play a vital role in creating a dynamic and welcoming environment for our customers.
About IWG PLCWe're a global workspace provider with a network of over 5,000 locations across more than 120 countries. Our mission is to provide our customers with flexible, convenient, and inspiring workspaces that enable them to succeed.
Job DescriptionAs a Community Associate - Workspace Ambassador, your primary responsibility will be to ensure that our customers have an exceptional experience at our centers. This includes providing top-notch customer service, managing day-to-day operations, and promoting a positive and inclusive community atmosphere.
You'll work closely with our customers, understanding their needs and preferences, and delivering tailored solutions to meet their expectations. Your expertise in customer relationship management, problem-solving, and communication will be essential in building strong relationships with our customers and ensuring their satisfaction.
Key Responsibilities- Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently
- Manage daily center operations, including facilities maintenance, IT support, and administrative tasks
- Develop and implement strategies to enhance customer engagement and retention
- Collaborate with the Community Manager to plan and execute events, workshops, and other activities that foster a sense of community and drive business growth
- Maintain accurate records and reports, using data to inform decisions and optimize center performance
To succeed as a Community Associate - Workspace Ambassador, you'll need:
- A minimum of 1 year of customer service experience, preferably in a fast-paced, dynamic environment
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Proven problem-solving skills, with a focus on delivering creative solutions and exceeding customer expectations
- Ability to work independently and collaboratively, adapting to changing priorities and deadlines
- Basic proficiency in MS Office and other standard software applications
In return for your hard work and dedication, we offer:
- A competitive salary of $18.61 per hour, plus quarterly bonuses and benefits
- A comprehensive health insurance package, including medical, dental, and vision coverage
- A generous paid time off policy, with 11 company holidays and a quarterly bonus
- Ongoing training and development opportunities, designed to help you grow and succeed in your career
- A dynamic and supportive work environment, with a diverse team of professionals who share your passion for excellence
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