Automotive Service Consultant

3 days ago


Sudbury, Massachusetts, United States BMW of Sudbury Full time
Job Summary

BMW of Sudbury is seeking an experienced Service Advisor to assist our customers with their service needs. The ideal candidate will be responsible for efficiently and professionally greeting and assisting guests, generating estimates, and completing estimate reviews in a timely manner.

Key Responsibilities:
  • Greet and assist guests with service needs, providing exceptional customer service and building loyalty and trust.
  • Generate estimates and complete estimate reviews with guests in a timely manner to maximize opportunities.
  • See through the completion of approved work and actively cover results, progression, and training with the Service Manager daily.
  • Conduct post-repair follow-up and resolve customer complaints with manager assistance.
  • Cover results, progression, and training with the Service Manager daily.
Benefits:
  • Aggressive, performance-based earning potential.
  • Paid vacation.
  • Health and dental insurance.
  • 401(k) with company match.

The ideal candidate will have excellent customer service skills, a confident ability to operate with little supervision, and a process-driven approach with great organizational skills. They will also have a desire to be successful in a fast-paced, high-volume, and highly motivational environment.



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