Automotive Service Advisor

3 months ago


Sudbury, United States BMW of Sudbury Full time

Herb Chambers BMW of Sudbury is currently seeking an experienced Service Advisor to join our team.
 
The goal of this position is to efficiently and professionally assist our customers with all of their service needs. Building loyalty and trust, creating an amazing guest experience, generating profit and maintaining area-leading customer satisfaction index.
Responsibilities:

Greeting and assisting guests with service needs
Generating estimates
Completing estimate review with guest in timely manner to maximize opportunity
Seeing through completion of approved work and actively covering
Conducting post-repair follow-up
Resolving customer complaints with manager assistance
Covering results, progression and training with Service Manager daily

Benefits Include:

Aggressive, Performance-Based Earning Potential
Paid Vacation
Health & Dental Insurance
401(k) with company match

*Must be available weekends*
*Must have valid driver’s license and own transportation*
Excellent customer service skills
Confident ability to operate with little supervision
Process driven, with great organizational skills
The desire to be successful in a fun, fast-paced, high-volume highly motivational environment



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