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Automotive Customer Service Specialist

2 months ago

Sudbury, Massachusetts, United States BMW of Sudbury Full time

BMW of Sudbury is on the lookout for a skilled Customer Service Specialist to enhance our service team.

The primary objective of this role is to effectively and professionally support our clientele with their service requirements. This includes fostering loyalty and trust, delivering an exceptional customer experience, driving profitability, and upholding a leading customer satisfaction index.

Key Responsibilities:

  • Welcoming and assisting clients with their service inquiries
  • Preparing service estimates
  • Conducting timely estimate reviews with clients to optimize opportunities
  • Overseeing the completion of authorized services and actively engaging with clients
  • Performing follow-ups post-service
  • Addressing customer concerns with managerial support
  • Reviewing performance, progress, and training with the Service Manager on a daily basis

Benefits Include:

  • Competitive, Performance-Driven Earning Potential
  • Paid Time Off
  • Health & Dental Coverage
  • 401(k) Plan with company contributions

*Availability on weekends is required*

*A valid driver's license and personal transportation are necessary*

  • Outstanding customer service abilities
  • Self-sufficient with a confident approach
  • Process-oriented with strong organizational skills
  • A strong desire to thrive in a dynamic, fast-paced, and highly motivating environment