Customer Service Team Lead

1 week ago


Worcester, Massachusetts, United States Partnership Employment Full time
Lead Customer Service Team for Insurance Carrier

We're seeking a Customer Service Team Lead to join our team at Partnership Employment. As a key member of our customer service team, you will be responsible for guiding teams to success and delivering exceptional customer service in a fast-paced environment.

Key Responsibilities:
  • Lead and manage a team of customer service representatives
  • Develop and implement customer service strategies to improve customer satisfaction
  • Collaborate with cross-functional teams to resolve customer issues
  • Provide coaching and feedback to team members to improve performance

Requirements:

  • Proven leadership experience in customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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