Customer Support Specialist HVAC

6 days ago


Cumming, Iowa, United States Andy Lewis Heating and Air, LLC Full time
Job Summary

At Andy Lewis Heating and Air, LLC, we are looking for a dedicated and detail-oriented Customer Support Specialist to join our HVAC services team. In this role, you will play a critical part in ensuring seamless communication between our company and clients, fostering trust and loyalty through outstanding service delivery.

Key Responsibilities:

  • Coordinating technician routes to maximize efficiency.
  • Providing expert support to our technicians during their daily activities.
  • Collaborating with customers to address queries, concerns, and schedule appointments for service agreements.
  • Inputting and managing customer data, including service call information.
  • Maintaining detailed records of customer interactions and resolving any arising issues promptly.

Requirements:

  • Superb communication and organizational skills, with a focus on accuracy and attention to detail.
  • Experience in customer-facing roles, preferably within the HVAC industry.
  • Excellent problem-solving skills and the ability to think critically under pressure.
  • Familiarity with Microsoft Office and other relevant software applications.
  • An enthusiastic approach to teamwork and collaboration, with a dedication to achieving shared goals.

Benefits: We offer a competitive compensation package, including a maximum annual salary of $50,000 based on performance, and a dynamic work environment that encourages growth and learning. Join our supportive team today



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