HVAC Service Representative

3 days ago


Cumming, Iowa, United States Andy Lewis Heating and Air, LLC Full time
Job Overview

We are seeking a highly skilled and customer-focused HVAC Service Representative to join our team at Andy Lewis Heating and Air, LLC. As a key member of our support staff, you will be responsible for providing exceptional service to our clients through various communication channels.

Responsibilities:

  • Routing technicians to calls efficiently.
  • Supporting technicians in their tasks.
  • Engaging with customers via phone, email, online chat, or in-person to offer assistance and information on our services.
  • Gathering information and documenting service calls for new and existing customers.
  • Addressing customer inquiries and complaints, escalating issues beyond your expertise to the relevant specialist or team members.
  • Maintaining accurate records of customer interactions, including details of inquiries, requests, and comments.

Key Qualifications:

  • Exceptional communication and interpersonal skills, including active listening.
  • Ability to work independently as well as collaboratively within a team.
  • Ambitious and results-driven mindset, with a strong focus on delivering high-quality customer experiences.
  • Proficiency in computer software applications, particularly Microsoft Office and Outlook, as well as an ability to learn new systems quickly.
  • Basic knowledge of HVAC terminology is a plus.

Compensation: This full-time position offers an annual salary range of up to $50,000, commensurate with experience. The ideal candidate will have a passion for delivering excellent customer service and a willingness to grow professionally within our organization. Benefits include opportunities for professional development, competitive pay, and a supportive work environment.



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