Heating and Air Customer Support Specialist
3 days ago
We are looking for a talented Heating and Air Customer Support Specialist to join our team at Andy Lewis Heating and Air, LLC. As a Customer Support Specialist, you will be responsible for interacting with customers via phone, email, and online chat to provide support and information about our products and services. You will also be responsible for entering service calls for new and existing customers, answering customer questions and complaints, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Interacting with customers via phone, email, and online chat to provide support and information about our products and services
- Entering service calls for new and existing customers
- Answering customer questions and complaints and resolving issues in a timely and professional manner
- Supporting technicians with data entry and other tasks as needed
- Maintaining accurate records of customer interactions and service calls
Requirements:
- High school diploma or equivalent experience in customer service or a related field
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment with multiple priorities
- Proficient in Microsoft Office and Outlook
- Ability to learn new software quickly
Compensation:
$45,000 - $50,000 per year depending on experience
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