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Patient Service Specialist

2 months ago

OH United States Cleveland Clinic Full time
Job Summary

Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team at the Twinsburg Family Health & Surgery Center. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and families.

Key Responsibilities
  • Provide proactive and patient-centered support to patients and visitors, ensuring a welcoming and professional environment.
  • Investigate and resolve patient issues using the HEART model, demonstrating empathy and effective communication skills.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information, adhering to strict data protection protocols.
  • Recruit, enroll, and educate patients on MyChart and Appointment Pass, promoting digital engagement and convenience.
Requirements
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service, or an associate's degree and one year of experience, or a bachelor's degree.
  • Knowledge of medical terminology, customer service, and healthcare experience are preferred.
  • Skills and qualities required include empathy, listening, communication, flexibility, and a team-oriented approach.
Physical and Environmental Demands
  • Dexterity sufficient to operate a PC and other office equipment.
  • Requires extended periods of standing, walking, or sitting.
  • Good visual acuity through normal or corrected vision.
  • Ability to navigate various locations and function in a fast-paced, hectic environment.
  • Ability to lift and transport up to 25 pounds.
Equal Employment Opportunity

Cleveland Clinic Health System is an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.