Senior Customer Service Lead

2 weeks ago


Lenexa, Kansas, United States Jaeckle Distributors Full time

Jaeckle Distributors is on the lookout for a dedicated and experienced Senior Customer Service Lead to enhance our team. In this pivotal role, you will significantly contribute to improving the customer journey by offering expert assistance and support. Your responsibilities will include managing customer interactions, resolving inquiries, and promoting additional sales through exceptional service and extensive product knowledge in our advanced design showroom and warehouse.


Key Responsibilities:

  • Provide exceptional, professional, and precise customer service that surpasses expectations.
  • Engage with customers visiting the showroom and efficiently handle incoming calls, ensuring a smooth experience.
  • Assist clients in placing and collecting orders, offering personalized support tailored to their requirements.
  • Address customer needs by processing orders, fulfilling sample requests, and responding to product-related inquiries with accuracy and detail.
  • Identify and pursue opportunities for additional sales of new products, contributing to the overall growth of the business.
  • Offer technical guidance on products and installation, ensuring customers receive thorough support and advice.
  • Support showroom designers during breaks and vacations, ensuring a consistently positive customer experience.

Requirements:

  • 5-7 years of advanced customer service experience, primarily through in-person interactions.
  • A four-year degree in business or a related field is required, or a combination of education and experience.
  • Ability to communicate professionally with all levels of employees and customers, both verbally and in writing.
  • Proficiency in computer applications, including Microsoft Office.
  • Strong problem-solving skills.
  • Attention to detail and accuracy, with the capability to manage projects from inception to completion.
  • Strong mathematical skills, including the ability to perform basic arithmetic operations.
  • Dependable with a strong attendance record.

Why Choose Jaeckle Distributors?

  • Competitive hourly rate and benefits package.
  • Opportunity to collaborate with a committed and professional team.

If you are prepared to embrace a challenging and fulfilling role that places you at the heart of our customer experience, we encourage you to consider joining the Jaeckle Distributors team.


  • Care Manager

    4 days ago


    Lenexa, Kansas, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a dedicated and compassionate Care Manager to join our team at Sunrise Senior Living. As a Care Manager, you will play a vital role in providing exceptional care and services to our residents and their families.Key ResponsibilitiesBuild Meaningful Relationships: Develop strong relationships with a specified number of seniors and...


  • Lenexa, Kansas, United States Grundfos Full time

    Are you passionate about customer service? Join a dynamic and innovative organization where we strive to deliver exceptional solutions and continuously enhance our offerings. We are currently looking for a skilled Senior Customer Support Leader to become a vital part of our Industry team at Grundfos. What does the role entail? The Senior Customer Support...

  • Care Manager

    3 days ago


    Lenexa, Kansas, United States Sunrise Senior Living Full time

    About the RoleAt Sunrise Senior Living, we are committed to providing exceptional care and services to our residents. As a Care Manager, you will play a vital role in delivering high-quality care and support to a consistent group of residents and their families in our assisted living and reminiscence neighborhoods.Key ResponsibilitiesBuild Meaningful...


  • Lenexa, Kansas, United States Centrinex Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Centrinex. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.ResponsibilitiesEngage with customers through various communication channels to resolve...


  • Lenexa, Kansas, United States Industrial Fumigant Company LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Industrial Fumigant Company LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and professional...


  • Lenexa, Kansas, United States Centrinex Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Centrinex. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.ResponsibilitiesEngage with customers through various communication channels to resolve...


  • Lenexa, Kansas, United States KGP Telecommunications, Inc. Full time

    About the RoleKGPCo is a leading provider of network solutions and services to Communications Service Providers. As an Account Representative, you will play a critical role in building and maintaining strong relationships with our customers.Key ResponsibilitiesServe as the primary point of contact for assigned customers, providing exceptional customer...


  • Lenexa, Kansas, United States Overland Park Regional Medical Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Overland Park Regional Medical Center. As a key member of our patient registration team, you will be responsible for ensuring timely and accurate patient registration, verifying insurance coverage, and providing exceptional customer service.Key...


  • Lenexa, Kansas, United States Staples Full time

    **Job Summary**As a Retail Sales Print Associate at Staples, you will be part of a dynamic team that is focused on delivering exceptional customer service and solutions to customers' print needs. You will be responsible for providing expert advice and assistance to customers in the Print Solutions department, utilizing your knowledge of print and production...


  • Lenexa, Kansas, United States Research Medical Center Full time

    Job SummaryWe are seeking a dedicated and customer-focused individual to join our Food and Nutrition Services team at Research Medical Center. As a Customer Service Representative, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesProvide excellent customer service to...


  • Lenexa, Kansas, United States Insight Global Full time

    About Insight GlobalInsight Global is a leading provider of business solutions, seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring exceptional customer experiences.Key Responsibilities:Initiate proactive outreach to clients, fostering strong relationships...


  • Lenexa, Kansas, United States Aston Carter Full time

    Description:The Customer Service Representative works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. This person must be highly organized and be able to analyze information quickly...


  • Lenexa, Kansas, United States Aston Carter Full time

    This is an on-site position working at a local car wash. It requires being on your feet 8+ hours/day and will be exposed to the outdoor elements.Description:Assist in maintaining a high quality experience for Car Wash Customers Perform minor equipment repairs as trained and directedContinually clean all areas of the car wash to ensure our customers see a...


  • Lenexa, Kansas, United States Aramark Uniform Services Full time

    Job SummaryAramark Uniform Services is seeking a highly motivated Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for meeting sales goals, providing excellent customer service, and promoting our products and services.Key ResponsibilitiesMeet sales goals for overall route growth to enhance...

  • Care Manager

    1 day ago


    Lenexa, Kansas, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Care Manager to join our team. As a Care Manager, you will be responsible for providing exceptional care and services to a consistent group of residents in our assisted living and reminiscence neighborhoods.Key ResponsibilitiesBuild Meaningful Relationships: Develop strong...


  • Lenexa, Kansas, United States Aston Carter Full time

    Aston Carter is Hiring a Customer Service for $17/hr in Lenexa KansasDescription:Facilitate order related requests and assist sales with order related requestsField customer calls relating to ordersThis person must be highly organized and be able to analyze information quickly and objectivelyRequired Skills:Experience with Microsoft Office2+ Years of...


  • Lenexa, Kansas, United States Aston Carter Full time

    Description:Assist in maintaining a high quality experience for Car Wash Customers Perform minor equipment repairs as trained and directedContinually clean all areas of the car wash to ensure our customers see a clean and attractive facilitySelf motivated individual Ability to work in a fast paced environment Other duties as directed by management Skills &...


  • Lenexa, Kansas, United States Grundfos Full time

    Are you passionate about delivering exceptional customer service? Join a dynamic and innovative organization where we strive to provide top-notch solutions and continuously improve our offerings. We have an exciting opportunity for you at Grundfos. Position Overview Grundfos USA is on the lookout for a seasoned Customer Support Specialist to become a vital...


  • Lenexa, Kansas, United States Sedlabs Full time

    Job SummarySedlabs is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesHandle Customer Inquiries:...


  • Lenexa, Kansas, United States The UPS Store #5048 Full time

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at The UPS Store #5048. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages, and operating various equipment and software.Key Responsibilities:Deliver...