Senior Customer Service Lead
2 weeks ago
Jaeckle Distributors is on the lookout for a dedicated and experienced Senior Customer Service Lead to enhance our team. In this pivotal role, you will significantly contribute to improving the customer journey by offering expert assistance and support. Your responsibilities will include managing customer interactions, resolving inquiries, and promoting additional sales through exceptional service and extensive product knowledge in our advanced design showroom and warehouse.
Key Responsibilities:
- Provide exceptional, professional, and precise customer service that surpasses expectations.
- Engage with customers visiting the showroom and efficiently handle incoming calls, ensuring a smooth experience.
- Assist clients in placing and collecting orders, offering personalized support tailored to their requirements.
- Address customer needs by processing orders, fulfilling sample requests, and responding to product-related inquiries with accuracy and detail.
- Identify and pursue opportunities for additional sales of new products, contributing to the overall growth of the business.
- Offer technical guidance on products and installation, ensuring customers receive thorough support and advice.
- Support showroom designers during breaks and vacations, ensuring a consistently positive customer experience.
Requirements:
- 5-7 years of advanced customer service experience, primarily through in-person interactions.
- A four-year degree in business or a related field is required, or a combination of education and experience.
- Ability to communicate professionally with all levels of employees and customers, both verbally and in writing.
- Proficiency in computer applications, including Microsoft Office.
- Strong problem-solving skills.
- Attention to detail and accuracy, with the capability to manage projects from inception to completion.
- Strong mathematical skills, including the ability to perform basic arithmetic operations.
- Dependable with a strong attendance record.
Why Choose Jaeckle Distributors?
- Competitive hourly rate and benefits package.
- Opportunity to collaborate with a committed and professional team.
If you are prepared to embrace a challenging and fulfilling role that places you at the heart of our customer experience, we encourage you to consider joining the Jaeckle Distributors team.
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