Support Technician I
2 weeks ago
Salario:
Título del Trabajo: Técnico de Soporte, Nivel Inicial
Descripción General
Zigabyte Corporation está en búsqueda de candidatos calificados con experiencia específica en sistemas y aplicaciones de la Fuerza Aérea para unirse a nuestro equipo dinámico. El equipo de soporte es responsable de proporcionar asistencia técnica continua.
Expectativas del Equipo: Los miembros del equipo de soporte estarán obligados a operar en un entorno de 24 horas, lo que puede incluir horarios diurnos, vespertinos o nocturnos. Después del período de capacitación requerido, los técnicos serán asignados a un turno permanente que podría incluir trabajo durante los fines de semana.
Candidato Ideal: Se busca un candidato que sea un exmiembro activo de la Fuerza Aérea o un profesional de Tecnología de la Información con experiencia en uno o más de los siguientes sistemas:
- Sistema de Gestión de Recursos de Aviación (ARMS)
- Aplicaciones del Sistema de Innovación de Productos y Empresas (BESPIN)
- Sistema de Operaciones de Movimiento de Carga (CMOS)
- Módulo de Logística (LOGMOD)
- Sistema de Datos de Mantenimiento Integrado (IMDS)
Calificaciones Requeridas:
- Título de asociado preferido o combinación equivalente de educación, certificaciones técnicas, capacitación o experiencia laboral.
- Cuatro años de experiencia brindando servicio al cliente efectivo o soporte técnico.
- Experiencia en soporte técnico y resolución de problemas de hardware y software.
- Excelentes habilidades de comunicación y resolución de problemas.
- Fuertes habilidades en el idioma inglés (tanto escrito como verbal).
- Disponibilidad para trabajar horas extras, feriados y fines de semana según sea necesario.
- Debe ser ciudadano estadounidense y ser capaz de obtener y mantener una autorización de seguridad de nivel secreto.
Calificaciones Deseadas:
- Familiaridad con el software de gestión de tickets Remedy.
Responsabilidades Esenciales:
- Proporcionar soporte técnico para aplicaciones a través de diversos canales.
- Actuar como contacto inicial para reportar problemas técnicos y responder preguntas.
- Diagnosticar problemas técnicos de manera precisa y recopilar la información necesaria.
- Implementar soluciones siguiendo instrucciones disponibles y escalar problemas no resueltos.
- Documentar solicitudes de asistencia en el sistema de gestión de tickets y hacer seguimiento hasta la resolución.
- Identificar posibles fallas y comunicar información relevante a los líderes de equipo.
- Mantenerse actualizado sobre tecnologías relevantes asignadas.
- Proporcionar orientación y mentoría a técnicos menos experimentados.
Beneficios de la Empresa:
Paquete de atención médica competitivo, seguro de vida, plan de jubilación 401k, gastos de capacitación, tiempo libre competitivo, días festivos y licencia por enfermedad.
Zigabyte Corporation es un empleador de Igualdad de Oportunidades/Acción Afirmativa. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad, estatus de veterano o cualquier otra clase protegida.
Los solicitantes seleccionados estarán sujetos a una investigación de seguridad del gobierno de EE. UU. y deberán cumplir con los requisitos de elegibilidad para acceder a información clasificada.
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