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Restaurant Operations Manager

2 months ago

Queens, New York, United States PZA Full time
Job Summary

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at PZA. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurants, providing exceptional customer service, and leading a team of dedicated associates.

Key Responsibilities
  • Assist in the management of restaurant operations, including supervising staff, managing inventory, and maintaining high standards of cleanliness and safety.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and enhance the overall dining experience.
  • Collaborate with the General Manager to achieve business objectives, including sales growth, customer satisfaction, and employee engagement.
  • Recruit, train, and develop a high-performing team of associates, providing coaching and feedback to ensure excellent customer service and quality food preparation.
  • Monitor and control labor costs, inventory levels, and other operational expenses to ensure profitability.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and continuous improvement.
Requirements
  • Minimum 2 years of experience in food service management, with a proven track record of success in leading high-performing teams.
  • Strong leadership and communication skills, with the ability to motivate and inspire associates to deliver exceptional results.
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions and drive business growth.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; degree in hospitality, business, or related field preferred.
What We Offer
  • Competitive compensation and benefits package, including medical, dental, and vision insurance.
  • Opportunities for career growth and professional development, including training and education programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A comprehensive benefits package, including paid time off, holidays, and employee assistance programs.