Software Support Specialist

1 week ago

Denver, Colorado, United States Tyler Technologies Full time
About the Role

We are seeking a highly skilled Software Support Specialist to join our Data & Insights Solutions team. As a key member of our team, you will provide technical support and expertise to our clients, helping them to overcome complex technical challenges and achieve their goals.

Responsibilities
  • Provide technical support and troubleshooting for data-centric issues, including ETL pipelines and data schemas
  • Work with clients to shape and format data for data analysis and visualizations
  • Participate in client and internal meetings to leverage product expertise and inform high-level use cases
  • Help clients develop creative solutions by leveraging platform APIs with various programming languages
  • Curate and maintain a broad and best-in-class knowledge base, partnering with product owners to develop documentation for product releases
  • Provide Tier II support for Data & Insights solutions sold and managed by other divisions, engaging with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps
Requirements
  • Technical acumen and a hunger to keep learning, with the ability to understand technical concepts and troubleshoot complex issues
  • Proficiency with contemporary online applications and the ability to learn new technologies quickly
  • Working knowledge of web development principles and programming language syntax, with experience troubleshooting broken queries (SQL or Python a plus)
  • Basic knowledge and understanding of data concepts and database structures, including fields, tables, views, and data manipulation
  • Strong communication and investigative skills, with the ability to break down technical concepts for various audiences and communicate with stakeholders and management to translate client expectations and advocate for change
  • Strong ownership mindset, with the ability to own solutions, take charge, and drive confidently forward
  • Analytical and creative ingenuity to troubleshoot and resolve problems, with experience triaging, gathering requirements, and finding clever ways of solving problems
About Us

Tyler Technologies is a leading provider of integrated software and technology services to the public sector. We empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. Our solutions are transforming how clients gain actionable insights that solve problems in their communities.

We are proud to be an affirmative action/equal opportunity employer, committed to diversity and inclusion. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling ext. Please keep in mind that these methods are reserved for individuals who require accommodation due to a disability.

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