Senior IT Support Specialist

4 days ago


Edison, New Jersey, United States Techmentum Full time
Job Title: Senior Engineer Systems Admin Service Desk

We are seeking a highly skilled and experienced Senior Engineer Systems Admin Service Desk to join our team at Techmentum. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide exceptional technical support to clients via phone, email, and remote access
  • Work with Microsoft cloud solutions for business, including Azure and Windows servers
  • Diagnose and resolve complex hardware and software issues
  • Perform routine server maintenance tasks, including backup and recovery, patch management, and antimalware cleanup
  • Identify and escalate critical issues requiring urgent attention
  • Log and track all help desk interactions in our ticketing system
  • Complete projects related to workstation and server configuration as assigned
  • Create documentation for internal standards and end-user guides
Requirements:
  • 5+ years of experience in customer-facing support with Windows desktops and servers
  • Proven expertise in Windows servers, Active Directory, and Azure management
  • Excellent communication and customer service skills
  • Experience with ticketing systems and help desk software
  • Ability to work independently and as part of a team
  • High integrity and confidentiality
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a talented team of IT professionals

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application. We look forward to hearing from you



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