Customer Support Specialist

3 weeks ago


Edison, New Jersey, United States Accelerated Management Inc Full time

Job Description

Accelerated Management Inc is seeking a skilled Customer Support Representative to provide top-notch support for our telecommunications products and services. As a key member of our team, you will be responsible for serving as the primary point of contact for our customers, providing timely and effective solutions to their inquiries and technical issues.

Key Responsibilities:

  • Customer Support: Serve as the primary point of contact for our customers, providing support for their telecommunications products and services.
  • Troubleshooting: Diagnose and resolve customer inquiries and technical issues through various channels.
  • Education and Training: Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
  • Collaboration: Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
  • Staying Up-to-Date: Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
  • Documentation: Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
  • Improvement Opportunities: Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
  • Customer Advocacy: Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.

Requirements:

  • Education: High school diploma or equivalent; Bachelor's degree in a related field is a plus.
  • Experience: Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
  • Communication Skills: Excellent communication skills, both written and verbal, with the ability to simplify complex concepts for customers.
  • Technical Knowledge: Familiarity with common telecommunications protocols and technologies (e.g., TCP/IP, DSL, fiber optics) is a plus.
  • Soft Skills: Patience, empathy, and a customer-centric mindset to handle customer inquiries and resolve issues effectively.
  • Organizational Skills: Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Technical Skills: Proficiency in using customer support tools, CRM systems, and standard office applications.

If you are passionate about telecommunications and providing outstanding customer support, we encourage you to apply with your resume and a cover letter highlighting your experience and enthusiasm for the industry.



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