Customer Success Representative

4 weeks ago


Webster, New Hampshire, United States Addison Group Full time
Customer Success Representative

Addison Group's client is seeking an experienced sales and customer service professional to join their team as a Customer Success Representative.

Key Responsibilities:

  • Proactively engage with warm leads and prospects through outbound calls, emails, and timely follow-ups to convert professional contractors into customers.
  • Provide support to dealers by facilitating connections with converted professionals and assisting with retail merchandising campaigns.
  • Follow up with prospects, ensure delivery and usage of samples, offer tips for successful implementation, capture feedback, update records, and introduce additional products to build on initial success.
  • Provide technical support as needed.

Requirements:

  • 1-3 years of experience with CRM experience (Salesforce a plus)
  • Cold call/high volume outreach experience
  • Natural curiosity for learning a new industry

Addison Group is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.



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