Customer Support Specialist/Dispatcher
3 weeks ago
About Our Team: At One Hour Heating & Air Conditioning, we value professionalism, punctuality, and exceptional customer service. As a vital member of our team, you will have the opportunity to learn and grow with us.
Job Summary: As a Customer Support Representative/Dispatcher, you will be responsible for answering incoming telephone calls, entering client data, and coordinating Technician availability. You will also make outbound calls to ensure customer satisfaction and review invoices.
Responsibilities:
- Provide excellent communication skills to ensure a positive experience for our clients.
- Enter client data into required systems accurately and coordinate customer and Technician availability.
- Ensure that each telephone call is answered before the third ring and utilize the approved company greeting and script.
- Notify clients ahead of time if the Technician is not going to arrive within the scheduled time window.
- Makes outbound calls to club membership clients to ensure satisfaction with repairs.
- Review invoices and complete customer financing requests.
- Perform administrative tasks as required.
- Learn and use proprietary software for daily functions.
Requirements:
- High school diploma or equivalent required.
- Above-average verbal and telephone communication skills are essential.
- Must have good computer software skills.
- Must be able to work 8am - 5pm Monday-Friday, 9am - 2pm on Saturdays, and the flexibility to take calls remotely from 5pm until 10pm as needed.
- Prior customer service experience preferred.
- Prior service call dispatching experience preferred.
- Experience working in a Trade environment, preferably HVAC, a plus.
Compensation: Estimated salary range of $15.00 - $18.00 per hour, based on industry standards and location.
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