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Customer Service Representative

2 months ago

Ventura California, United States Ewing Outdoor Supply Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Delivery Driver. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring timely and efficient delivery of products, and contributing to the overall success of our business.

Key Responsibilities
  • Customer Service: Provide excellent customer service, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
  • Delivery: Safely and efficiently deliver products to customers, manage routes and schedules, and ensure timely delivery of products.
  • Inventory Management: Maintain accurate inventory levels, restock shelves, and ensure that products are properly stored and secured.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless delivery of products and services.
  • Teamwork: Collaborate with colleagues to achieve sales goals, provide support during peak periods, and contribute to a positive and productive work environment.
Requirements
  • Customer Service Skills: Excellent communication and interpersonal skills, ability to work with diverse customer base, and provide exceptional customer service.
  • Delivery Skills: Valid driver's license, ability to operate a delivery vehicle, and knowledge of traffic laws and regulations.
  • Inventory Management Skills: Basic math skills, ability to manage inventory levels, and maintain accurate records.
  • Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Teamwork Skills: Ability to work collaboratively with colleagues, provide support during peak periods, and contribute to a positive and productive work environment.
Benefits
  • Competitive Compensation: Competitive hourly wage and opportunities for bonuses and incentives.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, retirement plan, and paid time off.
  • Training and Development: Opportunities for training and development, including on-the-job training, workshops, and conferences.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including employee of the month/quarter/year awards.