Customer Experience Ambassador

4 weeks ago


Carlsbad, United States Dave & Buster Full time

Job Summary:

The Customer Experience Ambassador is responsible for delivering an unparalleled guest experience through exceptional communication and service skills. This role requires a strong communicator who will guide our guests through their Midway experience, ensuring a positive and welcoming atmosphere.

Key Responsibilities:

  • Deliver timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers.
  • Provide game assistance by promptly notifying support technicians or management as needed.
  • Assist guests with all requests and answer questions as needed, making recommendations on items.
  • Ensure everything was satisfactory and invite guests to return.
  • Notify manager of any guest perceived to be unhappy.
  • Practice proper cost controls by accurately weighing tickets and scanning merchandise.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Responsible for the reconciliation of tickets and merchandise inventory.
  • Conduct merchandise inventory during and after shift, if applicable.
  • Check for restocking of necessary supplies and bring all areas up to standard.
  • Discuss problem areas with manager.
  • Review the cleanliness and organization of the Winner's Circle, ensuring all plush and shelves are stocked, properly cleaned, and maintained.
  • Properly position and set up displays to increase guest traffic and promote sales.
  • Assist other team members as needed.

Requirements:

  • Must be at least 16 years of age.

Physical Demands:

  • Be friendly and able to smile frequently.
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, stoop, mop, sweep, and wipe frequently.

Compensation:

Compensation is from $16 - $17.5 per hour.


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