Client Service Manager
4 days ago
Gallagher is seeking a highly skilled Client Service Manager to join our global brokerage team. As a key member of our team, you will be responsible for delivering exceptional customer service to a diverse range of clients.
Key Responsibilities- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
- Secure existing business and drive the sale of additional services and lines of coverage.
- Nurture relationships with clients and internal stakeholders to achieve business goals.
- Guide team members in addressing client risk management needs through consultative conversations.
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
- Conduct periodic audits to ensure compliance standards and service levels are met.
- Maintain accurate client and policy data and documents within Gallagher systems.
- Current 2-20 License.
- Bachelor's degree with 1+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
- Preferred: Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
- Competitive salary.
- Great teams and exciting career opportunities.
- Medical/dental/vision plans, which start from day one.
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
- Digital mental health services (Talkspace).
- Flexible work hours (availability varies by office and job function).
- Training programs.
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
- Charitable matching gift program.
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