Client Service Manager

4 days ago


Fort Myers Florida, United States Gallagher Full time
About the Role

Gallagher is seeking a highly skilled Client Service Manager to join our global brokerage team. As a key member of our team, you will be responsible for delivering exceptional customer service to a diverse range of clients.

Key Responsibilities
  • Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high-quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Nurture relationships with clients and internal stakeholders to achieve business goals.
  • Guide team members in addressing client risk management needs through consultative conversations.
  • Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
  • Conduct periodic audits to ensure compliance standards and service levels are met.
  • Maintain accurate client and policy data and documents within Gallagher systems.
Requirements
  • Current 2-20 License.
  • Bachelor's degree with 1+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.
  • Preferred: Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
What We Offer
  • Competitive salary.
  • Great teams and exciting career opportunities.
  • Medical/dental/vision plans, which start from day one.
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.
  • Digital mental health services (Talkspace).
  • Flexible work hours (availability varies by office and job function).
  • Training programs.
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
  • Charitable matching gift program.

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