Real Estate Operations Manager
2 months ago
As a key member of our team, the Real Estate Operations Manager will oversee various aspects of property management, ensuring smooth operations and resident satisfaction.
Core Responsibilities:- Communication: Effectively articulate ideas and objectives to diverse groups within the organization.
- Team Leadership: Supervise, guide, and mentor team members to align with company goals, policies, and standards.
- Document Management: Maintain strict discipline in handling and uploading documents, ensuring timely information flow to corporate for daily operational reconciliation.
- Resident Engagement: Prioritize the development of additional services and programs to enhance resident involvement and satisfaction.
- Technical Proficiency: Demonstrate competence in using personal computers and property management software, including Google Drive and Propertyware.
- Compliance Training: Participate in training sessions to adhere to laws impacting the multifamily sector.
- Work Ethic: Exhibit a willingness to go the extra mile to achieve job objectives.
- Professional Appearance: Maintain a neat and professional demeanor in accordance with company dress code.
- Conduct outreach meetings to understand and address resident needs regarding community activities.
- Identify and encourage resident participation in community initiatives.
- Facilitate the formation of resident-led groups to promote engagement.
- Organize regular community meetings to propose and select activities.
- Collaborate with local organizations to secure resources for community programs.
- Implement a minimum of three community activities weekly, as chosen by residents.
- Establish after-school programs and summer feeding initiatives for children.
- Coordinate celebrations for significant holidays and community events.
- Gather resident feedback through surveys to enhance activities.
- Create a monthly activity calendar tailored for senior residents.
- Compile and distribute a monthly newsletter highlighting community events and updates.
- Notify corporate of employee absences.
- Verify and approve time tracking and attendance reports, addressing discrepancies promptly.
- Achieve and surpass monthly collection targets.
- Ensure timely collection and deposit of rents and fees, with documentation uploaded daily.
- Initiate necessary legal actions in compliance with state and company policies.
- Monitor tenant balances and ensure proactive collection efforts.
- Maximize property occupancy and achieve leasing goals.
- Ensure all lease documentation is completed accurately.
- Collaborate with corporate on effective marketing strategies.
- Regularly review online listings for accuracy and relevance.
- Monitor leasing staff performance and market competition.
- Develop and implement efficient procedures within company guidelines.
- Maintain accurate resident files and distribute community notices.
- Lead emergency response efforts to ensure community safety.
- Approve vendor purchase orders and ensure billing accuracy.
- Conduct regular inspections to maintain community standards.
- Address resident concerns promptly to ensure satisfaction.
- Recruit, train, and support staff to foster a collaborative environment.
- Administer performance evaluations and manage staff schedules.
- Ensure adherence to safety regulations and address hazards promptly.
- Promote a culture of safety among staff.
Strategic Properties LLC is a dedicated property management firm committed to providing exceptional service and fostering community engagement.
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