Automotive Service Manager
3 weeks ago
We are seeking a highly skilled and experienced Service Manager to join our team at Hiring Winners. As a Service Manager, you will be responsible for directing the activities related to the service and repair of client vehicles, coordinating the acquisition of automotive equipment, and maintaining our operations and maintenance facilities in top working order.
Key Responsibilities:- Conduct daily one-on-one client status meetings with each ASM to identify potential service issues and ensure timely resolution.
- Monitor automotive repair/maintenance to prevent operational delays and optimize productivity.
- Work with the Service Director to set departmental objectives and develop strategies to achieve them.
- Recruit, interview, and train service staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Maintain accurate and up-to-date records of daily sales and production, as prescribed by upper management.
- Review and evaluate service sales performance to identify areas for improvement and implement corrective actions.
- Staff technical teams relative to production requirements to ensure efficient and effective use of resources.
- Remain current on new products and changes to existing products to ensure our service team is equipped to handle any situation.
- Maintain department finances within parameters established by upper management to ensure fiscal responsibility.
- Assure proper repair-order flow and maximize productivity to meet customer expectations.
- Monitor and control all warranty activity to ensure compliance with policies and procedures.
- Adhere to dealership policy on client vehicle care and operation to ensure a positive customer experience.
- Administer payroll for service staff in cooperation with the payroll department, securing approval from the Service Director and General Manager.
- Enforce OSHA requirements, procedures, and regulations to ensure a safe working environment.
- Conduct performance evaluations to assess employee performance and provide feedback for improvement.
- Participate in operational planning to develop and implement strategies for growth and improvement.
- Maintain the facility and equipment to ensure a clean and safe working environment.
- Conduct weekly department meetings and attend weekly manager meetings to stay informed and provide updates.
An Associate's degree or equivalent from a two-year college or technical school, or 2 to 4 years of related experience and/or training, or an equivalent combination of education and experience.
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Automotive Service Manager
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