Shift Operations Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Shift Manager to join our team at Southern Multifoods, Inc. As a Shift Manager, you will be responsible for directing and ensuring the efficient operation of the front line and kitchen.
Key Responsibilities:
- Direct and manage the front line and kitchen staff to ensure excellent customer service and quality products.
- Ensure customer satisfaction by providing quick, efficient service and quality products.
- Provide excellence in quality, service, and cleanliness.
- Create and maintain a positive and cooperative atmosphere among employees and customers.
- Maintain knowledge and operation of all equipment and operations.
- Follows and abides by all safety rules, policies, and procedures.
Requirements:
- Some high school courses preferred.
- Must be clean, neat, and well-groomed.
- Must have thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
- Must have good interpersonal communication skills to work with fellow employees and customers.
- Must have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
- Must have good vision to observe store dynamics and to operate kitchen equipment safely.
- Must be honest.
- Must be assertive and aggressive, but well-mannered.
- Must be able to follow verbal and written instructions and read recipes.
- Must be able to pay attention to detail, cope with pressure, and remain calm when challenging situations arise.
- Must work as a team member and perform job duties with a minimum of disruption to customers or fellow employees.
- Must be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
- Must have good manual dexterity to be able to work rapidly and accurately during rush periods.
Working Conditions:
Work area temperature may be extreme, and noise level may be high at times. May have to work without food or drink during busy times.
Consequence of Errors:
Injured employees, dissatisfied customers, loss of revenue, damaged equipment.
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