Shift Operations Manager

3 weeks ago


Weslaco, Texas, United States Southern Multifoods, Inc. Full time

About the Role:

We are seeking a highly skilled and experienced Shift Manager to join our team at Southern Multifoods, Inc. As a Shift Manager, you will be responsible for directing and ensuring the efficient operation of the front line and kitchen.

Key Responsibilities:

  1. Direct and manage the front line and kitchen staff to ensure excellent customer service and quality products.
  2. Ensure customer satisfaction by providing quick, efficient service and quality products.
  3. Provide excellence in quality, service, and cleanliness.
  4. Create and maintain a positive and cooperative atmosphere among employees and customers.
  5. Maintain knowledge and operation of all equipment and operations.
  6. Follows and abides by all safety rules, policies, and procedures.

Requirements:

  1. Some high school courses preferred.
  2. Must be clean, neat, and well-groomed.
  3. Must have thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures.
  4. Must have good interpersonal communication skills to work with fellow employees and customers.
  5. Must have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
  6. Must have good vision to observe store dynamics and to operate kitchen equipment safely.
  7. Must be honest.
  8. Must be assertive and aggressive, but well-mannered.
  9. Must be able to follow verbal and written instructions and read recipes.
  10. Must be able to pay attention to detail, cope with pressure, and remain calm when challenging situations arise.
  11. Must work as a team member and perform job duties with a minimum of disruption to customers or fellow employees.
  12. Must be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
  13. Must have good manual dexterity to be able to work rapidly and accurately during rush periods.

Working Conditions:

Work area temperature may be extreme, and noise level may be high at times. May have to work without food or drink during busy times.

Consequence of Errors:

Injured employees, dissatisfied customers, loss of revenue, damaged equipment.



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