Asheboro Branch Lead Teller

1 week ago


Asheboro, North Carolina, United States PNC Financial Services Group Full time

About the Job

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The Customer Experience Coach at PNC Financial Services Group plays a vital role in ensuring that our customers receive the highest level of service and support. This position requires a highly motivated and customer-focused individual who can provide exceptional coaching and guidance to our tellers to ensure they meet the needs of our customers.

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Responsibilities

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  • Deliver Exceptional Customer Service: Provide coaching and guidance to tellers to ensure they deliver exceptional customer service, resulting in high customer satisfaction ratings.">
  • Develop Coaching Skills: Develop and implement effective coaching techniques to help tellers improve their customer service skills and achieve their goals.">
  • Analyze Performance Data: Analyze performance data to identify areas for improvement and develop strategies to enhance customer service delivery.">
  • Collaborate with Branch Team: Collaborate with the branch team to ensure seamless execution of customer service initiatives and promote a positive work environment.">
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About You

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To be successful in this role, you should have 1+ years of experience in customer-facing roles, preferably in a banking or financial services environment. You should possess excellent communication and interpersonal skills, with the ability to motivate and inspire others to achieve their best. Additionally, you should be proficient in banking systems and processes, with a strong understanding of financial regulations and compliance.

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What We Offer

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PNC offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous 401(k) matching program and paid time off. We also offer career development opportunities, including training and education programs to help you advance your career.

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Estimated Salary Range

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$60,000 - $80,000 per year, depending on experience.


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