Government Lockbox Operation Specialist
5 days ago
At U.S. Bank, we're committed to delivering exceptional service to our customers and communities. As a Government Lockbox Operation Processor, you'll play a critical role in supporting our operations services team. This is a cross-functional position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities- Provide production support to multiple groups within Operations Services, executing a variety of routine tasks within multiple operational systems.
- Interact with multiple internal partners, including third-party vendors and external customers, to resolve issues and provide exceptional customer service.
- Research exceptions and escalate issues to management as appropriate, utilizing strong analytical and problem-solving skills.
- May have the opportunity to recommend and implement developed processing improvements within production.
- High school diploma or equivalent required.
- One to two years of related work experience preferred.
- Thorough knowledge of applicable bank and department policies, procedures, products, and support systems.
- Proven commitment to high-quality customer service.
- Ability to work well with external and internal customers.
- Good time management skills to maximize production and execution of tasks in a fast-paced environment.
- Ability to identify, analyze, and resolve exceptions through data interpretation.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
- Effective verbal and written communication skills.
U.S. Bank offers a comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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