Government Lockbox Operation Specialist

5 days ago


Gresham, Oregon, United States U.S. Bank Full time
Job Summary

At U.S. Bank, we're committed to delivering exceptional service to our customers and communities. As a Government Lockbox Operation Processor, you'll play a critical role in supporting our operations services team. This is a cross-functional position that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Provide production support to multiple groups within Operations Services, executing a variety of routine tasks within multiple operational systems.
  • Interact with multiple internal partners, including third-party vendors and external customers, to resolve issues and provide exceptional customer service.
  • Research exceptions and escalate issues to management as appropriate, utilizing strong analytical and problem-solving skills.
  • May have the opportunity to recommend and implement developed processing improvements within production.
Requirements
  • High school diploma or equivalent required.
  • One to two years of related work experience preferred.
  • Thorough knowledge of applicable bank and department policies, procedures, products, and support systems.
  • Proven commitment to high-quality customer service.
  • Ability to work well with external and internal customers.
  • Good time management skills to maximize production and execution of tasks in a fast-paced environment.
  • Ability to identify, analyze, and resolve exceptions through data interpretation.
  • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications.
  • Effective verbal and written communication skills.
Benefits

U.S. Bank offers a comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.



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